Résumé
Dawn M. McCarroll
Texas
Contact Me
Professional Experience:
September 2007- Present:
Operation and Ownership of American Discount Web Hosting (http://www.adwh.com/).
March 2006 – September 2007: Position
of Public Trust as the Site Implementation Lead for Lockheed Martin TSS
- AFSS Program
Duties Include: Ensuring
that all systems and people receive the resources necessary to
successfully implement the new Lockheed Martin/FAA Flight Services
Program (FS21) in
Installing Equipment on an
ad-hoc basis.
Tracking assets and
ensuring proper configuration.
Dealing with vendors to
ensure that corrective actions are taken in a timely manner to avoid any
delays in the site going “live”.
November 2002-March 2006: Lockheed
Martin Aeronautics
Duties included:
Authoring, publishing and
updating of Standard Operating Instructions and Policies for the
installation and upgrade of enterprise printers and desktop computing
systems. Authoring, publishing and updating of Standard Operating
Instructions for the remediation of viruses and other malware.
Introduction and set up of
Microsoft’s Windows Terminal Services in a secure manner to eliminate
the need of dual-booted computers that were maintenance and setup
intensive.
Development of dual boot
Windows 2000 & XP Professional set up for DOD security purposes in order
to keep two networks completely separate and to minimize the expenditure
of funds on duplicate hardware. Installation and maintenance of all
software products on these systems.
Set up and maintenance of
a small (300 seat) Windows 2003 Domain with Windows Terminal Services
for overseas clients and distribution of software. Installation and
maintenance of all software products.
Responsible for ensuring the security and continuity of
availability of all resources on this network.
July 1997-November 2002: Computer
Sciences Corporation. Project Management team, Enterprise Servers Group
– Y2K Coordinator, Problem Resolution and Dedicated Support.
Duties included:
Development of Y2K Transition and Contingency plans.
Design and implementation
of DBMS (Microsoft Access) to track Servers for Y2K issues.
Performance measurement
and reporting for UNIX and NT production servers.
Year 2000 Lab setup and
maintenance.
Coordination with
Application and Database Designers for Y2K testing requirements.
Coordination and testing
of Productions Servers for Y2K compliancy.
Master Domain Account
Administrator supporting the Lockheed-Martin Intranet co-located in
Master Domain accounts
creation, Risk assessment, and Job definition, Migration of users from
MS Mail to Exchange.
August 1996 - July 1997: Local Area
Network Administrator for Tamrock
Duties included: Administration
of a Novell file Server.
Assisted in installing and integrating a Windows NT
Server into the existing network
End-user support of
desktop and laptop hardware and software and peripherals in a office
environment using Novell NetWare 4.1 with NS Router to an AS/400
production machine
Developing a configuration of Windows 95 for use in this environment
Setup and scheduling
classes on Microsoft products for new users
Asset management for the
MIS department
March 1995 - August 1996: PC\LAN
Technical Support (Level 2) and Help Desk DBMS Designer for the
Ticketing Project for the 1996 Olympic Games for with IBM.
Duties included:
Customer support of
desktop and laptop hardware and software in a LAN environment
Configuration of software and hardware for use in this environment
Assisting the network
engineer and the systems administrator in support of the hardware for
the ticketing program
Training and supervision
of personnel to run the production line.
Setup and management of a
network shared DBMS (Microsoft Access) to track problems during games
period.
Education:
Studies include:
Organizational structure and management, DBMS design, Operating Systems
and Support, critical thinking Team Building,
Document Creation, DBMS design, Operating Systems and Support, C++,
Visual Basic, Web Design, Network Architectures, and problem
solving.
Awards:
2005 and 2006 Presidents Award for
Volunteerism; 2 Significant Achievement Awards;
Spot Award
Education
University of Phoenix
Online
Bachelor of Science in Information Technology (BSIT)
Proficiencies
- Web Design
- Server Management
- Application Support
- Business Development
- Desktop Support and Configuration
Professional Affiliations
North West Tarrant County Chamber of Commerce
Résumé Date:
Last Updated: 9/12/2008